Shipping Policy

1. Shipping Areas

Kelisiting ships worldwide! Whether you're in a bustling metropolis or a remote corner of the globe, we aim to bring our stylish apparel to your doorstep. However, please note that some international locations may be subject to additional customs regulations and potential delays, which are beyond our direct control.

2. Processing Time

Once you place an order on our website, we typically process it within 1 - 3 business days. During peak seasons or promotional periods, this processing time may be extended slightly, but we'll always do our best to minimize any delay. You'll receive an order confirmation email immediately after placing your order, and another notification when your items are shipped.

3. Shipping Methods

  • Standard Shipping: This is our most economical option. Delivery times can range from 7 - 15 business days, depending on your destination. While we strive to meet these estimates, factors like carrier backlogs, weather conditions, and customs clearance can impact the final delivery date.
  • Express Shipping: If you're in a hurry to receive your new clothes, our express shipping option is for you. It generally guarantees delivery within 3 - 7 business days. Express shipping comes with an additional cost, which will be calculated at checkout based on the weight and destination of your package.

4. Shipping Costs

  • Domestic Orders: For orders shipped within [your domestic country], shipping costs are calculated based on the total weight and size of your order. You can view the exact shipping fee during the checkout process before finalizing your purchase.
  • International Orders: International shipping fees vary widely depending on the destination country, the weight of the package, and the shipping method chosen. The system at checkout will automatically generate an estimate of the shipping cost for you.

5. Order Tracking

Once your order has been shipped, we'll provide you with a tracking number via email. You can use this tracking number on the website of the shipping carrier (such as FedEx, DHL, or the local postal service) to monitor the progress of your package. This allows you to stay informed about where your order is at all times, from departure to arrival.

6. Delivery Issues

  • Missing Packages: In the rare event that your package does not arrive within the expected time frame, please contact us first at [kelisitingofficial@hotmail.com]. We'll work with the shipping carrier to investigate the situation. If the package is lost, we'll either resend your order or issue a full refund, depending on your preference.
  • Damaged Packages: If your package arrives damaged, take photos of the damaged packaging and contents as soon as possible. Send these photos along with your order number to [kelisitingofficial@hotmail.com]. We'll assess the situation promptly and arrange for a replacement or refund.

At Kelisiting, we're committed to ensuring a smooth and reliable shipping experience so that you can start enjoying your new fashion finds as soon as possible.